Privacy Policy

Our Commitment to Privacy and Your Rights

 

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We respect your privacy and protect your personal and health information.

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What We Collect

• Personal details (name, contact info)

• Health information (medical history, treatment plans)

• Billing and insurance details

 

How We Use Your Information

• To provide safe and effective care

• For billing and administration

• To meet legal obligations

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Sharing Your Information

• Only with your consent

• Or when required by law or to prevent serious harm

 

How We Keep It Safe

• Secure electronic systems

• Locked paper records

• Staff trained in privacy practices

 

Your Rights

• Access your health records

• Request corrections

• Withdraw consent for certain uses

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• Make a privacy complaint

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Questions or Complaints?

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Contact our Privacy Officer:
If unresolved, contact the Health Complaints Commissioner:
https://hcc.vic.gov.au