Terms and conditions
Website Terms and Conditions
Theta Clinic
Website: www.thetaclinic.com.au
Effective date: 1st January 2026
1. Introduction
These Terms and Conditions govern access to and use of the website located at www.thetaclinic.com.au and any associated webpages, forms, features, content, communications, and online services made available through that website (“Website”).
This Website is owned and operated by Theta Clinic (“Theta Clinic”, “we”, “us”, “our”).
By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must cease using the Website immediately.
2. About Theta Clinic
Theta Clinic is an Australian mental health service provider based in Bendigo, Victoria. The Website provides information regarding our clinic, practitioners, services, fees, referral pathways, complaints processes, and related matters.
Nothing on this Website constitutes an offer to provide treatment to any particular individual, nor does use of the Website create a doctor-patient, psychiatrist-patient, therapist-patient, or other therapeutic relationship.
A clinical relationship arises only where a person has been formally accepted as a patient by Theta Clinic and all relevant intake, consent, administrative, and clinical requirements have been completed.
3. Website Content Not Medical Advice
The content published on this Website is provided for general informational purposes only.
It is not intended to constitute:
a. medical advice;
b. psychiatric advice;
c. diagnosis;
d. treatment advice;
e. crisis intervention; or
f. a substitute for consultation with a qualified health professional.
You must not rely on Website content as a substitute for obtaining independent medical or mental health advice from your general practitioner, psychiatrist, psychologist, or other appropriately qualified health practitioner.
While we make reasonable efforts to ensure the Website content is current and accurate, we do not warrant that all information is complete, current, accurate, or suitable for your circumstances.
4. No Emergency or Crisis Service
Theta Clinic is not an emergency or crisis service, and the Website and its forms are not monitored for urgent clinical matters.
If you or another person may be in immediate danger, you must call 000. If you are experiencing a mental health crisis, suicidal thoughts, or require urgent support, you should contact emergency services, your general practitioner, your local mental health triage service, or an appropriate crisis support service immediately.
5. Eligibility and Appropriate Use
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By using this Website, you warrant that:
a. you are using the Website for lawful purposes only;
b. any information you provide is true, accurate, complete, and not misleading; and
c. you will not use the Website in any manner that may damage, disable, overburden, impair, or compromise the Website or any related systems.
You must not:
a. attempt to gain unauthorised access to any part of the Website, hosting environment, forms, databases, or systems;
b. use automated tools, bots, scraping tools, or data harvesting methods without our prior written consent;
c. upload, transmit, or introduce malicious code, viruses, or harmful material;
d. use the Website in a way that is unlawful, fraudulent, defamatory, abusive, threatening, or otherwise inappropriate; or
e. impersonate another person or misrepresent your affiliation with any person or organisation.
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6. Referrals, Enquiries and Appointment Requests
The Website may allow you to submit referrals, enquiries, contact requests, complaints, or other information.
Submission of a referral, enquiry, or appointment request does not:
a. guarantee an appointment;
b. guarantee acceptance as a patient;
c. guarantee access to a specific clinician or treatment; or
d. create any obligation on Theta Clinic to provide services.
All referrals and appointment requests remain subject to:
a. receipt of sufficient information;
b. administrative review;
c. clinical triage;
d. practitioner availability;
e. service suitability; and
f. any other intake or risk management requirements determined by Theta Clinic.
Theta Clinic reserves the right, in its sole discretion and subject to applicable law, to decline, defer, redirect, reschedule, or cancel any referral, enquiry, appointment request, or treatment pathway where clinically, operationally, or legally necessary.
7. Fees and Charges
Any fees, pricing information, rebates, funding references, or payment information displayed on the Website are provided for general information only and may be amended at any time without notice.
Website pricing does not constitute a binding quotation unless expressly confirmed by Theta Clinic in writing.
You acknowledge and agree that:
a. all fees are subject to change;
b. eligibility for Medicare, DVA, WorkCover, private health, or any third-party funding is subject to applicable rules and assessment criteria;
c. you are responsible for confirming applicable fees before booking or attending services; and
d. you remain responsible for payment of any private fees, gap payments, cancellation fees, device rental fees, or other charges that apply to your circumstances.
Nothing on the Website constitutes a guarantee of rebate eligibility, insurer approval, government funding, or third-party reimbursement.
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8. Cancellation, Non-Attendance and Rescheduling
Appointments may be subject to cancellation, rescheduling, non-attendance, and related fee policies.
Where Theta Clinic publishes or communicates a cancellation period, non-attendance policy, or late cancellation fee, you agree that those terms apply to the relevant booking or service.
Any more specific written policy, booking confirmation, consent form, intake document, or financial agreement provided by Theta Clinic will prevail over these Website Terms to the extent of any inconsistency.
9. Telehealth and Digital Services
Theta Clinic may provide information about, or facilitate requests for, telehealth and other digital health services through the Website.
By requesting or using telehealth-related services, you acknowledge that:
a. telehealth may not be clinically suitable in all circumstances;
b. technical disruptions, connectivity issues, delays, or security limitations may occur;
c. additional identity verification and consent requirements may apply;
d. a clinician may determine that an in-person review, emergency assessment, or alternative care pathway is more appropriate; and
e. Theta Clinic does not warrant uninterrupted or error-free telehealth functionality.
Use of telehealth remains subject to separate clinical consent, privacy, and service delivery requirements where applicable.
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10. Artificial Intelligence and Technology-Assisted Practice
Theta Clinic may use digital systems, automation tools, and artificial intelligence-enabled technologies in limited aspects of its operations and clinical administration, including for example to assist with documentation support, workflow efficiency, transcription support, communications drafting, information handling, quality improvement, or other practice support functions.
Where artificial intelligence or related technologies are used, the following principles apply:
a. AI is used as a support tool and not as an independent substitute for clinical judgment;
b. clinical decisions, treatment recommendations, diagnoses, and professional opinions remain the responsibility of the treating clinician or authorised practitioner;
c. Theta Clinic may implement human review, verification, correction, and oversight processes where appropriate;
d. use of such technologies may involve third-party software or platforms engaged by Theta Clinic; and
e. Theta Clinic will take reasonable steps to use such systems in a manner consistent with applicable privacy, confidentiality, professional, and legal obligations.
By using this Website or engaging with Theta Clinic, you acknowledge that technology-assisted systems, including AI-enabled systems, may be used in connection with practice operations and service delivery.
However, Theta Clinic does not warrant that any AI-enabled output will be error-free, complete, or suitable without human review, and to the maximum extent permitted by law, excludes liability arising solely from reliance on automated or draft system-generated content that has not been expressly confirmed by Theta Clinic.
Nothing in this clause limits any rights you may have under applicable privacy law, health records law, consumer law, or professional conduct obligations.
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11. Privacy and Personal Information
Your use of the Website may involve the collection of personal information, including health-related information where you submit an enquiry, referral, complaint, booking request, or other form.
Theta Clinic handles personal information in accordance with its Privacy Policy, applicable privacy laws, and applicable health records laws.
By using the Website, you acknowledge that:
a. information submitted through the Website may be collected, stored, used, and disclosed for legitimate clinical, administrative, legal, safety, quality assurance, and operational purposes;
b. online communications and internet transmissions may not be completely secure; and
c. Theta Clinic may use third-party technology providers, website hosts, software vendors, and service platforms in the operation of the Website and related services.
You should not submit urgent, highly sensitive, or extensive clinical information through general website forms unless expressly requested by Theta Clinic.
12. Communications Through Website Forms
Any communication submitted through Website forms, including complaints or feedback forms, is subject to processing delays and may not be monitored continuously.
You must not use Website forms for emergency communications, urgent medication issues, crisis reporting, or time-sensitive clinical matters.
Theta Clinic is not liable for any loss arising from reliance on Website forms as a means of urgent communication.
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13. Intellectual Property
Unless otherwise stated, all rights, title, and interest in the Website and its content are owned by or licensed to Theta Clinic.
This includes, without limitation:
a. text;
b. written content;
c. branding;
d. logos;
e. graphics;
f. design elements;
g. photographs;
h. downloadable materials;
i. clinic-created documents; and
j. Website structure and layout.
You may view and use the Website for personal, non-commercial, lawful purposes only.
You must not, without our prior written consent:
a. copy, reproduce, republish, distribute, adapt, modify, reverse engineer, frame, or commercially exploit any part of the Website; or
b. use any Theta Clinic name, logo, branding, or content in a way that suggests endorsement, affiliation, or approval.
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14. External Links and Third-Party Content
The Website may contain links to external websites, publications, platforms, government resources, or third-party service providers.
Such links are provided for convenience only. Theta Clinic does not control and is not responsible for the content, accuracy, availability, privacy practices, security, or terms of any external website or third-party service.
Access to third-party websites is entirely at your own risk.
15. No Warranty
To the maximum extent permitted by law, the Website is provided on an “as is” and “as available” basis.
Theta Clinic makes no representation or warranty, express or implied, regarding:
a. uninterrupted Website availability;
b. error-free functionality;
c. freedom from viruses or malicious code;
d. accuracy, completeness, or currency of Website content;
e. suitability of Website content for any specific purpose; or
f. compatibility of the Website with your device, software, or systems.
16. Limitation of Liability
To the maximum extent permitted by law, Theta Clinic excludes all liability for any loss, damage, cost, or expense, whether direct, indirect, incidental, special, consequential, or otherwise, arising from or in connection with:
a. use of or inability to use the Website;
b. reliance on Website content;
c. delays, downtime, or interruptions;
d. technical failures or security breaches;
e. errors or omissions in Website content;
f. third-party links or third-party systems; or
g. unauthorised access to or alteration of transmissions or data.
Where any law implies a guarantee, condition, or warranty that cannot lawfully be excluded, Theta Clinic’s liability is limited to the maximum extent permitted by law.
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other law where such rights cannot lawfully be excluded.
17. Indemnity
You agree to indemnify and hold harmless Theta Clinic, its directors, officers, employees, practitioners, contractors, consultants, and agents from and against any claim, liability, loss, damage, cost, or expense arising out of or in connection with:
a. your misuse of the Website;
b. your breach of these Terms and Conditions;
c. your unlawful conduct; or
d. any information provided by you that is false, misleading, inaccurate, or incomplete.
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18. Complaints and Feedback
Theta Clinic welcomes complaints and feedback and may provide complaint pathways through the Website.
Submission of a complaint or feedback form does not limit any rights you may have to raise concerns through other lawful channels, including relevant health complaints, privacy, or consumer authorities.
Theta Clinic may deal with complaints in accordance with its complaints policy, internal processes, and legal obligations.
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19. Variation of Terms
Theta Clinic may amend these Terms and Conditions at any time by publishing an updated version on the Website.
Your continued use of the Website following publication of amended Terms and Conditions constitutes acceptance of those amended Terms and Conditions.
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20. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any dispute arising from or in connection with these Terms and Conditions or use of the Website shall be subject to the non-exclusive jurisdiction of the courts of Victoria.
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21. Contact Details
Theta Clinic
135 Queen Street, Bendigo VIC 3550
Phone: +61 3 4416 3832
Email: info@thetaclinic.com.au
Healthlink: thetacli
Website: www.thetaclinic.com.au
